Shipping & Returns

A few things to bear in mind :

Each of our pieces are handmade and may take a few days to complete. We are a small team and it is just a few of us finishing, tagging, packaging and shipping each piece. We are walking through the backstreets of residential Istanbul to send our gift to you...

    

Shipping :

We allow between 2-4 weeks for delivery using international standard, tracked Turkish PTT. For rush orders we are able to send your earrings with expedited shipping for an additional fee. Please be aware that you may incur a customs charge for larger orders depending on your country's policies. This is unfortunately out of our hands. If you require a detailed customers invoice please notify us and we will gladly provide it for you.

 

Returns : 

Our earrings are non-refundable and cannot be returned once purchased, for health and safety reasons. However, if you receive the wrong earrings please contact hello@muhra.org with the subject ‘Return, your full name and order number.' Once we receive your return, you will be notified, unfortunately we cannot refund shipping charges.